How can we help?

Yes — if you have not yet submitted a video generation request, we offer a full refund within 7 days of purchase. Please drop us a note in the contact form above and we'll reply within 1 business day. Once you have generated even a single video with the credits, refunds are not available, per Section 6 of our Terms.

Card payments are processed securely through our payment gateway. Korea-only bank-transfer discounts are available for subscriptions and subscriber top-ups: 5% monthly cash, 7% for 3-month prepay, 10% for 6-month prepay, and 5% for subscriber top-ups. General PAYG remains card-only.

No. Once purchased, credits never expire and remain usable for as long as your account is active.

1 credit = 1 second of video. A 15-second video uses 15 credits, a 30-second video uses 30. You can pick any length between 10 and 30 seconds. HD videos cost 2 credits per second.

You do. Videos generated through vid.quelsuite belong to the paying user and can be used commercially — Instagram, YouTube, TikTok, ad creatives, anywhere. Please only upload assets (logos, photos) that you have rights to. Third-party rights infringement is the user's responsibility.

The most common causes are international payment blocks (our processor is treated as international by Korean issuers), card limits, and 3D Secure verification. Ask your issuer to enable international payments. If it still fails, send us a note above with the issuer, time, and error message.

Yes. For agencies and companies expecting 100+ videos per month we offer custom quotes and contracts (quarterly tax invoices, dedicated support). Use the contact form above and pick "Business / Partnership".