Terms of Service

Purpose and Definitions

These Terms of Service (hereinafter "Terms") govern the conditions and procedures for using vid.quelsuite (hereinafter "Service") operated by Paprika US Inc. (hereinafter "Company"), and define the rights and obligations between the Company and users.

Key definitions used in these Terms are as follows.

• Service: The AI-powered video generation platform vid.quelsuite and all related features operated by the Company.
• User: Any individual or entity that has registered for the Service and agreed to these Terms.
• Credits: Virtual consumption units used within the Service to generate videos. Credits are not legal tender and carry no right to cash redemption or refund in and of themselves.
• Generated Content: Videos, images, text, and other AI-produced outputs created by a User through the Service.
• Input Materials: Images, text, data, and other materials uploaded or submitted by a User to the Service.

Service Eligibility and Account Registration

To use the Service, you must meet the following requirements.

• Be an individual at least 14 years of age, or a duly organized legal entity or its authorized representative.
• Agree to all provisions of these Terms and the Privacy Policy.
• Hold a valid account through the authentication method designated by the Company.
• Comply with all applicable laws and regulations in connection with your use of the Service.

The Company may decline registration or restrict access in the following circumstances.

• The applicant has provided false or misleading information.
• The applicant previously had an account suspended or deleted for violation of these Terms.
• A minor applies without verifiable parental or guardian consent.
• The Company, in its reasonable discretion, determines that providing the Service is inappropriate.

Users are responsible for maintaining accurate and current registration information at all times. The Company shall not be liable for any loss or damage arising from inaccurate or outdated registration information.

Service Description and Scope

The Company provides an AI-powered automated video generation platform. Core features include the following.

• AI video generation based on Input Materials uploaded by the User.
• Video delivery at resolutions and quantities corresponding to the User's plan.
• Temporary cloud storage and download of Generated Content.

The Company makes no representations or warranties regarding the following.

• That Generated Content will meet the User's expectations, specifications, or intended use, given the inherent limitations and unpredictability of AI systems.
• That Generated Content will not infringe the intellectual property rights of any third party.
• That the Service will be provided without interruption or error at all times.
• That Generated Content is lawful in any particular jurisdiction.

The Service is provided "AS IS" and "AS AVAILABLE." The Company expressly disclaims all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement to the fullest extent permitted by applicable law.

Content Ownership and License

Ownership of Generated Content created by a User through the Service vests in that User. The following conditions apply.

• The User hereby grants the Company a non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, and display Generated Content solely for the purposes of improving the Service, developing technology, and marketing. This license may be revoked by the User through explicit opt-out.
• The User represents and warrants that the User holds all rights, permissions, and licenses necessary with respect to all Input Materials submitted to the Service. The User agrees to indemnify, defend, and hold harmless the Company from and against any claim, action, proceeding, loss, damage, cost, or attorney's fee arising out of or related to any alleged infringement of third-party rights by Input Materials.
• Content generated under a Free plan or during a trial period may be used by the Company in anonymized form for promotional or demonstration purposes.

All service names, logos, UI/UX designs, software, algorithms, models, and other intellectual property of the Company are and shall remain the exclusive property of the Company. Users may not reproduce, use, or distribute such materials without prior written consent from the Company.

User Obligations and Prohibited Conduct

Users have the following obligations.

• Use the Service in compliance with all applicable laws and regulations.
• Maintain the confidentiality of account credentials and not disclose them to any third party.
• Accept full responsibility for all activities conducted through their account.

The following conduct is strictly prohibited.

• Generating or uploading content that infringes the copyright, trademark, right of publicity, privacy, or any other intellectual property or personal rights of any third party.
• Generating sexually explicit content, hate speech, or content promoting violence or terrorism.
• Generating deepfakes or other synthetic media that misrepresents a real individual without their consent.
• DDoS attacks, unauthorized scraping, misuse of automated tools, reverse engineering, decompilation, or any other act that disrupts the normal operation of the Service.
• Reselling or transferring Credits, or commercially reselling the Service to third parties without prior written consent from the Company.
• Generating or distributing content designed to manipulate elections, spread disinformation, or cause social harm.
• Any act that violates applicable laws or regulations.

Upon confirmation of prohibited conduct, the Company may immediately suspend or delete the relevant account without prior notice. In such cases, no refund of remaining Credits shall be owed. The Company reserves the right to pursue all available legal remedies.

Fees, Payment, and Refunds

The Service operates under a free (Free) plan and paid plans (Lite, Pro, and Max).

• Enrollment in a paid plan is completed upon successful payment through the Company's designated payment method.
• Credits are granted immediately upon purchase. Any expiration policy applicable to Credits will be disclosed on the relevant plan page.

Refund Policy (Strictly Enforced)

• Once a User has submitted one or more video generation requests using purchased Credits, no refund will be issued under any circumstances.
• A full refund may be requested within 7 days of purchase, provided that no video generation request has been submitted. Requests must be submitted via email to support@vid.quelsuite.com.
• Free Credits, including promotional or trial Credits, are non-refundable.
• If an account is suspended or deleted for violation of these Terms, no refund of remaining Credits shall be owed.
• Approved refunds will be processed within 14 business days.

The Company reserves the right to modify pricing and plan structures at any time. Price changes will apply starting from the billing cycle following the change and will not be applied to existing subscriptions for a minimum of 30 days.

Service Modification, Suspension, and Termination

The Company may modify, suspend, or terminate all or part of the Service for any of the following reasons.

• Scheduled maintenance and system upgrades (minimum 24 hours' advance notice).
• Force majeure events including natural disasters, war, terrorism, power outages, network failures, hacking, DDoS attacks, changes in law, or government orders (prior notice not required; post-hoc notice permissible).
• Service improvements, feature additions, modifications, or removals (material changes will be notified 30 days in advance).
• Business-driven service termination (minimum 30 days' advance notice).

The Company shall have no obligation to compensate Users for service interruptions caused by force majeure events or technical failures.

In the event of full service termination, the Company will provide a pro-rated refund for the unexpired portion of any paid subscription period. Credit-based billing is excluded from this refund.

The Company may add, modify, or remove Service features at its discretion and is not required to provide individual advance notice to Users for non-material changes.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Company shall not be liable for the following.

• AI-Generated Content: The Company makes no warranty as to the accuracy, completeness, legality, fitness for a particular purpose, or non-infringement of Generated Content. The User bears sole responsibility for all legal disputes and damages arising from the use of Generated Content.
• Third-Party Claims: If any third party brings a claim, lawsuit, or demand against the Company based on alleged infringement of copyrights, right of publicity, trademarks, or any other right by a User's Input Materials, the User shall defend, indemnify, and hold harmless the Company at the User's expense, including all damages, costs, and attorney's fees.
• Force Majeure: The Company shall not be liable for service interruptions, data loss, or damages resulting from natural disasters, war, terrorism, power outages, network failures, hacking, DDoS attacks, changes in law, government orders, or any other cause beyond the Company's reasonable control.
• Third-Party Infrastructure: The Company shall not be liable for failures, data loss, or security breaches of third-party services or infrastructure used or integrated by the Service.
• Free Plan Data: Data and Generated Content of Free plan users may be deleted without advance notice if the account has been inactive for 6 consecutive months. The Company shall not be liable for any resulting loss.
• User-Caused Damages: The Company shall not be liable for damages arising from unauthorized disclosure of account credentials, inadequate credential management, or User error.

The Company's liability is limited to cases of proven intentional misconduct or gross negligence, and only up to the cap set forth in Section 09.

Limitation of Liability

To the fullest extent permitted by applicable law, the Company's total aggregate liability to any User for any claim arising out of or related to these Terms or the Service shall not exceed the total amount of Service fees actually paid by that User to the Company during the twelve (12) months immediately preceding the event giving rise to the claim.

The Company shall not be liable for any of the following types of loss or damage, even if the Company has been advised of the possibility of such loss or damage.

• Loss of profits, revenue, or business opportunity.
• Loss or corruption of data.
• Cost of procuring substitute services.
• Business interruption.
• Damage to reputation or goodwill.
• Consequential, punitive, or special damages.

Some jurisdictions do not allow the exclusion or limitation of indirect or incidental damages. In such jurisdictions, the above limitations apply only to the extent permitted by law.

Intellectual Property

All software, algorithms, AI models, UI/UX designs, trademarks, logos, service names, documentation, and other intellectual property included in the Service (hereinafter "Company IP") are owned by or licensed to the Company.

Users are granted only a limited, non-exclusive, non-transferable, non-sublicensable license to use the Service in accordance with these Terms. No rights, title, or interest in Company IP are transferred to any User.

Users may not do any of the following.

• Reproduce, modify, translate, reverse engineer, decompile, or disassemble any Company IP.
• Use, analyze, or imitate the Company's AI models for competitive purposes.
• Use the Company's trademarks, logos, or service names without prior written authorization.
• Create derivative works based on Company IP.

Any feedback, suggestions, or ideas submitted by Users to the Company may be freely used by the Company without any obligation of compensation.

Amendments to Terms

The Company reserves the right to amend these Terms at its sole discretion at any time.

• Material changes (such as to pricing, disclaimers, or dispute resolution provisions) will be communicated via email and in-Service notice at least 30 days before taking effect.
• Minor changes (such as typographical corrections or clarifications) will take effect with 7 days' advance notice.
• Changes necessitated by applicable law or regulatory requirements may take effect immediately.

Continued use of the Service after the effective date of any amendment constitutes the User's acceptance of the amended Terms. Users who do not agree to the amended Terms may close their account before the effective date. Refunds for unused Credits upon account closure will follow the refund policy in Section 06.

The current version of these Terms is always available in the Service Help page. The effective date will be updated for material changes.

Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-law provisions.

Any dispute arising out of or related to these Terms or the Service shall first be subject to good-faith negotiation between the parties for a period of 30 days from the date notice is given. If the dispute is not resolved through negotiation, the parties agree to submit to the exclusive jurisdiction of the federal or state courts located in Placer County, California. Each party consents to personal jurisdiction in such courts.

To the extent permitted by applicable law, each User waives the right to participate in a class action lawsuit or class-wide arbitration against the Company. All claims must be brought on an individual basis.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For inquiries or complaints, please contact support@vid.quelsuite.com. The Company will respond within 3 business days of receipt.

Company: Paprika US Inc. / 217 Diamond Oaks Road, Roseville, CA 95678, United States